Thermo House
Effective Date: July 6, 2026
thermohouse.uz

1. General Provisions

This Privacy Policy (hereinafter referred to as the "Policy") defines the procedure for processing and protecting the personal data of users, visitors and customers of the thermohouse.uz website (hereinafter referred to as the "Site"), owned by Thermo House (hereinafter referred to as the "Company", "we").

Thermo House is a supplier of heating equipment and engineering systems for residential and commercial properties: boilers, radiators, pumping equipment, valves, pipes and fittings, tanks and boilers, automation systems, and components. We have been operating in the market since 2002 and process the personal data of our customers and website users in strict accordance with the laws of the Republic of Uzbekistan.

By using the Site, placing an order, or contacting us for advice, you confirm your agreement with the terms of this Policy.

2. Personal data we collect

2.1. Data provided by you voluntarily

When you place an order in your shopping cart, fill out a feedback form, or request a consultation, we may collect:

• Last name, first name
• Phone number
• Delivery address
• Email address (if provided)
• Name of the product of interest or description of the project task

2.2. Data collected automatically

When visiting the Site, the following is automatically recorded:

• IP address and geolocation (country, city)
• Browser type and version, operating system
• The pages of the Site you view and the length of your visit
• Source of referral to the Site
• Data from cookies and similar technologies, including shopping cart contents

3. Purposes of data processing

Thermo House uses personal data solely for the following purposes:

• Processing and processing orders, contacting the buyer to confirm details and delivery address
• Consulting and selection of heating equipment to suit your project needs
• Processing incoming requests and inquiries through the Site forms
• Information about order status, delivery and warranty service
• Improving the quality of the Site and analyzing user experience
• Compliance with the requirements of the legislation of the Republic of Uzbekistan

4. Transfer of data to third parties

Thermo House does not sell or disclose your personal information to third parties, except in the following cases:

• Engaging transport and logistics partners to deliver your order
• Involvement of contractors and technical partners to ensure the operation of the Site and IT infrastructure, subject to their compliance with the confidentiality regime
• Compliance with the requirements of authorized state bodies of the Republic of Uzbekistan
• Transfer of data with your explicit consent

All third parties who have access to your data are required to ensure that it is properly protected.

5. Cookies

The Site uses cookies to ensure proper functioning of the catalog and shopping cart, for analytics, and to improve the user experience. Cookies do not allow us to personally identify you unless you fill out forms on the Site.

You can disable cookies in your browser settings. Please note that this may affect certain features of the Website, including order processing.

6. Data storage and protection

Thermo House takes the necessary technical and organizational measures to protect your personal data from unauthorized access, modification, disclosure, or destruction.

The data retention period is determined by the purposes of processing and legal requirements. After the required period, the data is deleted or anonymized.

7. Rights of personal data subjects

In accordance with the legislation of the Republic of Uzbekistan, you have the right:

• Obtain information about the processing of your personal data
• Request correction of inaccurate or outdated data
• Revoke consent to data processing at any time
• Request that processing or deletion of data be stopped
• File a complaint with the authorized body for personal data protection

To exercise these rights, please send a request to the email address: t-house@inbox.ru

8. Minors

Thermo House products and services are intended for adult individuals and legal entities. We do not knowingly collect personal data from individuals under 18 years of age. If you become aware that a minor has provided us with personal data, please notify us immediately.

9. Changes to the Policy

Thermo House reserves the right to amend this Policy. The most current version is always available on the Website at thermohouse.uz. We will notify users of any significant changes via the Website or by email.

10. Contact information

For questions regarding the processing of personal data, please contact:

Thermo House Company
Email: t-house@inbox.ru
Phone: +998 78 113 62 12
Address: Kiyot massif, 59
Website: thermohouse.uz